FAQs

Therapeutic & Clinical Services

  • If you're feeling overwhelmed, stuck, or not quite like yourself, therapy can help. Whether you're dealing with stress, negative thoughts, relationship challenges, or just need space to talk things through, you don’t have to figure it out alone. If you're unsure, starting with a conversation with a mental health professional is always a good step.

    That’s why we offer a free 15-minute Meet & Greet - a relaxed call to connect, ask questions, and explore what support might feel best for you. Sometimes the first step is simply starting the conversation.

  • Yes, legally therapists are bound by confidentiality rules, ensuring that everything you discuss remains private, with a few legal exceptions (e.g., threat of harm to self or others).

  • We take matching seriously because the right fit makes all the difference. After you complete our intake form, our Client Care Coordinator reviews your needs and recommends the best next step. Most clients begin with our 360 Discovery Assessment — a one-time, 50-minute session with a therapist designed to explore your goals, clarify what kind of support is best, and create a personalized care plan. From there, we match you with the practitioner who’s the best fit for your needs, preferences, and schedule.

  • If you don’t connect with your therapist, it's important to discuss your concerns or seek a different practitioner to ensure a positive therapeutic experience. Ultimately, it’s about finding the fit and connection for you to receive the support you need. Reach out to admin@straightuphealth.ca for the next step.

  • Therapy and coaching rates depend on the practitioner, typically ranging from $200 to $250 per full session. A full session is 50 minutes.

  • Yes, you can access therapy without insurance.

    *Note: Payment options may vary depending on the practitioner.

  • No, we do not offer direct billing to insurance. At the end of every session, the client is emailed a detailed receipt which they can use to submit if they have private insurance.

  • Many insurance companies provide health benefits covering mental health services by Registered Social Workers (RSW), Psychotherapists (RP) and Nutritionists. We recommend speaking to your insurance provider just to confirm your coverage.

    If you have any questions or concerns, please reach out to our Care Coordinator at admin@straightuphealth.ca.

  • At Straight Up Health, we offer an array of services to best support you! See below:

    If you are not sure where to start, reach out to our Client Care Coordinator today at admin@straightuphealth.ca as we’d be more than happy to assist.

  • Our Nurse Practitioner offers psych diagnostic assessments and prescribes medication. Please email admin@straightuphealth.ca or call 647-250-7579 to learn more.

    Dr. Dubo, our Psychiatrist, offers Psychoeducational Assessments and prescribes medication as well. Dr. Dubo’s referral and administrative processes are separate from Straight Up Health’s services. Please contact her assistant at melanie4dr.dubo@gmail.com for inquiries and scheduling. All initial consultations are by MD referral only as required by OHIP.

  • We require 48 hours notice to make any amendments to an existing appointment. If you are outside the 48 hour cancellation policy, you can either make the change through your online account or by reaching out to us at admin@straightuphealth.ca or 647-250-7579.

    Our 48 hour cancellation policy: if a session is canceled or needs to be rescheduled within the 48 hours prior to an appointment, there will be a charge for the full fee of that session. Please note this policy includes no shows. Our practitioner's time and commitment to you is valuable.

  • We’re located in Toronto at 2 St. Clair Avenue West, right at the intersection of Yonge and St. Clair. You’ll find us on the 10th floor, Suite 1004 — easily accessible by TTC and surrounded by great local amenities.

  • Video Sessions
    All video sessions are hosted through Jane, our secure, health-compliant platform that meets PHIPA and PIPEDA standards for privacy and confidentiality. You’ll receive a session link via email about one hour before your appointment — simply click the link to join your session directly, no downloads required.

    Phone Sessions
    Your practitioner will call the number listed in your Jane profile at the scheduled time. The call may appear as No Caller ID, so please ensure that feature is enabled on your phone in advance.

  • We are not a crisis line. If you need help in an emergency or are in crisis, please visit your local emergency department or call 911. If you are looking for distress centers in Ontario, click here.

Holistic & Specialized Support

  • Our holistic and specialized services are designed to complement therapy or stand alone. They focus on specific areas like ADHD support, academic and executive functioning coaching, nutrition, sleep, and career exploration — helping clients build practical tools, healthy habits, and long-term resilience.

  • Teens, young adults, and parents looking for targeted, skills-based support. Whether you're navigating a diagnosis like ADHD, struggling with motivation, or looking to improve sleep or stress management, we have experts who can help.

  • Absolutely. You don’t need to be in therapy to benefit from focused support.

  • Yes. Our team includes academic and executive functioning coaches who work with teens and young adults to build skills and confidence.

  • Therapy often focuses on emotional patterns, self-awareness, and mental health concerns. Holistic and specialized support is more skills-focused and action-oriented — think strategy, structure, and tools for everyday life.

Programs for Youth

  • Young Opportunity Leaders Organization (YOLO) is a 12-week leadership and confidence program for Grade 11-12 students.

  • Yes! We’re actively developing new programs for middle school students, post-secondary students, and young adults entering the workforce. Stay tuned, or reach out to let us know what you’d love to see.

  • Because programs like YOLO are non-clinical, they are not typically covered by insurance. However, we strive to keep fees accessible and offer payment plans.

Programs for Corporate

  • Parallel is high-touch, fast-access, private, and personalized. We go beyond checklists to support the whole human behind the executive role, and their families, too.

  • All sessions are 100% confidential. Your participation is never reported back to an employer unless you choose to disclose.

  • Yes. That’s one of the most unique features — we extend care to families of high-performing professionals so they can show up with clarity and capacity at work and home.

  • We design interactive, real-world sessions on topics like:

    • Managing stress + burnout

    • Psychological safety

    • High-performance wellbeing

    • Mental health for managers

    • Navigating transitions, grief, or team fatigue

  • Absolutely. We collaborate with HR leaders and team leads to tailor services to your goals, budget, and team culture — whether you're a startup, nonprofit, or corporate team.

Programs for Schools

  • We customize content based on age, maturity, and what’s relevant — using real-world examples that resonate with students.

  • Yes! We’re actively developing new programs for middle school students, post-secondary students, and young adults entering the workforce. Stay tuned, or reach out to let us know what you’d love to see.

  • Programs are led by registered therapists, clinical interns, and trained youth mentors from Straight Up Health. All facilitators are experienced in working with youth in both clinical and school-based settings.

  • We’re flexible! We offer in-school, lunch-hour, and after-school options depending on your needs. We also offer virtual workshops for remote or hybrid schools.

A beige wall with a backlit sign saying 'SO' with an upward arrow, and below it 'Straight Up'. In the background, two people in business attire are talking in a modern office lobby with a blue and white mural.
A therapist in a brown shirt listens to three clients sitting on a gray couch in a bright, modern office. The clients include a man and two women, all engaged in conversation. The room features a white wall, abstract artwork, potted plants, and a coffee table with decorative items.

Still Have Questions?

If there’s something we haven’t covered, we’re happy to help.

Email us anytime at admin@straightuphealth.ca, our team will get back to you within 1-2 business days.

Or head to our Get Started page to connect with our Client Care Coordinator and begin your journey with Straight Up Health.